Service Philosophy & Methodology
I operate on a consultation-first methodology designed to identify and resolve operational bottlenecks before implementing technical solutions.
Four-Phase Service Process
Phase 1: Discovery & Problem Identification
- Duration: 1-2 consultation sessions (15-60 minutes each)
- Objective: Identify current workflow bottlenecks and inefficiencies
- Deliverable: Documented pain points and opportunity assessment
Key Questions Explored:
- What tasks consume disproportionate staff time?
- Where do customer inquiries get delayed or lost?
- Which manual processes could be automated?
- What data or insights are currently unavailable?
Phase 2: Solution Validation
- Duration: 1-2 weeks
- Objective: Confirm proposed solutions address identified problems
- Deliverable: Detailed proposal with scope, timeline, and expected outcomes
Client reviews proposed approach before any implementation begins. No work proceeds without mutual agreement on solution fit.
Phase 3: Implementation
- Duration: Varies by project scope (Service Timelines)
- Objective: Build and deploy validated solutions
- Deliverable: Functional website, automation, or social media system
Phase 4: Training & Handoff
- Duration: 1-3 training sessions
- Objective: Ensure client team can operate and maintain solutions
- Deliverable: Documentation, video tutorials, ongoing support options
